Returns & Exchanges
If you are not completely satisfied with a Glamonite purchase or gift for any reason, Glamonite welcomes you to exchange new resalable products for an exchange if returned within 30 days of purchase. Any paid shipping costs are non-refundable. Please review our return, refund, and exchange policies below for Glamonite purchases.
- All our rings are made to order, which means they are created just for you, we gladly accept exchanges only.
- Personalized orders or engraved pieces are final sale and not eligible for exchange.
Easy Refunds Process
1) Please check to see if your order is eligible for return at our returns portal. Unfortunately if you are unable to process a return through our portal it means your order is ineligible for return. Orders are eligible for return from 30 days of purchase date. Unfortunately if 30 days past since your order date we will be unable to issue you a refund under any condition.
2) Once your order has been approved for refund you will receive personalized return instructions. Securely pack all the returned items, along with a print off of your return request which should include your #RMA.
3) Go to your the courier of your choice to ship your return package to our Canadian Warehouse. Any orders shipped to our United States office will not be processed or returned. We recommend you ship your package with tracking & insurance, so that you can trace it's progress. Shipping cost incurred during the refund process are non refundable and are the responsibility of the buyer.
Once an order is placed no cancellations or changes can be made to orders. To ensure customers' receive their orders in timely matter, as soon as payment is accepted and orders are confirmed, orders are immediately processed for production and shipment. Your order request is sent to our skilled artisans where your ring will be immediately crafted.
Orders not Delivered
The customer is responsible for entering the correct shipping address and phone number. We will not issue refunds when the customer has provided an incomplete or incorrect address. Please ensure your shipping address and phone number are correct before submitting your order.
- Any orders which have been failed to pickup at the post office and returned to sender will be not be issued a refund or reshipment.
- Any orders which are not picked up at the post office and consequentially returned to sender will not be issued a refund or reshipment.
Products must be returned in pristine, unused condition. Glamonite closely monitors returns to ensure fair usage. In cases where we identify what we believe to be an unusually high or potentially fraudulent pattern of returns from a customer, we may notify the customer that we can no longer accept returns from them.
We retain the discretion to decline any return or exchange request. All returns are contingent upon Glamonite's validation and approval. If, for any reason, Glamonite does not approve a return, the item may not be returned to the customer.
Last Updated: Dec 1, 2018